• Is anyone chasing you for money? Such as the public transport authority, the fines and enforcement registry, the court, or Baycorp.
• Do you have any payment due or unpaid accounts? Eg: Centrelink, car loan, rent with the Housing Authority.
• Do you think you can repay your debt? What factors are making it hard to do so?
• Possible advice we can negotiate with the agency to withdraw debts for a certain reason, put debt on hold for hardship or enter into payment arrangements.

• Have you received any court fines?
• Have you received any infringements?
• Are you currently paying off a debt to the Fines Enforcement Registry? If so, how are you doing so?
• How would you like to deal with your outstanding fines?

• Are you on the Department of Communities Housing priority list or wait list?
• Have you been evicted recently? If so, why?
• Do you have unpaid rent or tenant liability owning to the Department of Housing?

• Have you had any contact with the police recently? For example, have you been questioned or arrested?
• Are you due in Court? If so, when and what for?
• Have you missed any court dates? If so, when and what for?
• Are you aware of any outstanding warrants in your name?
• Are you on any court orders? like a restraining order?

• Have you been the victim of a crime? If so, when and did you report it to the police?
• Has CIC contacted you about owing money?

Do you need your ID documents? (Birth certificate, Photo ID etc)

• what documents do you have?
• if BC – where were you born, do you know your parents name?