Welcome to your Induction Module Two Quiz. Please note that you will need 100% on the quiz in order to complete the module and commence legal work at Street Law. Your name Your email What is CLASS? a) The legal database system used nationally by all CLCs b) CLASS performs conflict checks on any new clients c) CLASS records of a client’s details and service information regarding their matter d) All of the above Where should the two Behavioural Signs be placed at legal clinics? a) One outside the office and one inside b) Both directly in front of the client c) One behind you and one to the side d) Anywhere the client can see If you feel safe, you do not need a personal alarm on you at the Legal Clinics. True False If at a clinic a client is discussing distressing or upsetting material, you would advise the solicitor you are with by using the code word – Blue Red book Purple Green book If at a clinic a client is being aggressive, intimidating or threatening, you would advise the solicitor you are with by using the code word – a) Red book b) Purple book c) Green d) Red The colour of the Special Circumstances Sticker that indicates a client is banned from receiving assistance from Street Law is _________. The colour of the Special Circumstances Sticker that indicates a client has challenging behaviour is _______. You are allocated a file that has a gold & black Special Circumstances Sticker on the cover. What must you do first? a) Review the file b) Complete the tasks noted on the Review Note c) Have the Supervising Solicitor sign the Sensitive Material sheet, allowing you to access the file You have been asked to draft a letter that will be sent to a client. If Ann-Margaret is going to sign the letter, what letterhead template would you use, and what time would you need the letter checked and signed by so that it will go out with the mail for that day? a) The principal solicitor letterhead template, and by 4:00pm b) The solicitor letterhead template, and by 3:30pm c) The principal solicitor letterhead template, and by 4:30pm d) The solicitor letterhead template, and by 4:00pm Which is the correct naming convention for naming client documents at Street Law? a) YYYY.MM.DD_SURNAME, First Name - What The Doc Is b) FIRST NAME, Surname – Name Of Document c) SURNAME, First Name – Name Of Document DD.MM.YYYY d) YYYY.MM.DD_What The Doc Is_SURNAME, First Name What would you do to determine if a client has an upcoming court date? (Select all correct answers) a) Call the relevant Magistrates Court with the clients birth date and full name. b) Do an eCourts Portal check. c) Call the client and ask when their next court appearance is, and create a telephone note. d) Check the client's file and if the last court date written hasn’t happened yet, assume it is the same date. Which of the following statements are correct (Select all correct answers) – a) Every file must have a review date by the end of the day. b) Review dates must be listed on the Review Calendar on Outlook. c) Not every file needs a review date. d) Review dates are the dates when the file will next be looked at. e) Review dates must take into account any important upcoming dates or limitation dates. f) Review dates are only listed in one place. If you need to send mail for a matter you have been allocated that day, what must you do? a) Ensure the letter is drafted, approved, printed and signed before 4pm and given to the administrative staff. b) Leave it to the last minute. c) Let administrative staff know early in the day, and then ensure the letter is finalised by 5pm d) Approach the Supervising Solicitor at 5pm with the letter for approval. Time is Up! Comments are closed.
