Induction Module One

Welcome to the Induction Module One Quiz. Please note that you will need a 100% score on the quiz in order to complete the module and commence work at Street Law.

1.

Street Law Centre is a specialist community legal centre

True False

2.

CLC stands for _____________.

3.

When is someone eligible for Street Law?

When someone is street present

When someone has no permanent home

When someone is couch surfing

When someone is staying at a temporary accommodation

When someone is a boarder or lodger

When someone is at risk of homelessness

All of the above

4.

Which are Street Law’s priority groups? (pick all that apply)

Women over 55 years old

People experiencing mental illness

Young people under 25

Aboriginal and Torres Strait Islanders

People living in Department of Communities Housing

Women and children who are victims of family and domestic violence

People living in transitional accommodation

People who are street present

5.

A person is experiencing homelessness or is at risk of homelessness when: (pick all that apply)

Street present or living in an improvised dwelling

Staying with friends or relatives but has no usual address

In a private rental but is at risk of being kicked out

Staying at a homelessness accommodation service

Living in a boarding house or caravan park with no secure lease and no private facilities.

6.

Why does Street Law go to community support centres to do legal clinics? (select all correct answers)

We are funded to see our clients at community agencies they would normally access

Those experiencing homelessness have varied and complex needs

There isn’t enough room at the office

We may get too many clients if we don’t do outreach

7.

Street Law’s Office address is confidential

True False

8.

If the building is being evacuated due to fire or emergency, where is the assembly point?

Across the road

Outside of the building on Moore Street next to the coffee shop

In the coffee shop

At the end of Moore Street

9.

If you are unable to attend your scheduled Street Law day, what do you need to do?

Advise Street Law as soon as possible by leaving a message on 9221 7661

Do nothing

Advise Street Law as soon as possible by sending an email to both ann-margaret@streetlawcentre.org.au, nina@streetlawcentre.org.au and su@streetlawcentre.org.au

Advise Street Law by calling during our opening hours on 9221 7661

10.

How can you best ensure that you are upholding confidentiality at Street Law?

Do not disclose information obtained in the course of your time at Street Law, including the address of the office

By only disclosing information outside of work hours if you think it won’t adversely affect a client or Street Law itself

By never leaving a voicemail on a client’s phone

11.

Emails from volunteer email addresses can only ever be sent internally.

True False

12.

It is ok to leave voicemails to clients?

True False

13.

Which of the following statements are correct (Select all correct answers)

Every file must have a review date by the end of the day

Review dates must be listed on the Review Calendar on Outlook

Not every file needs a review date

Review dates are the dates when the file will next be looked at

Review dates must take into account all critical dates (court dates) or limitation dates.

Review dates are only listed in one place

14.

What is the best way to conduct a phone call to a third party (such as court, the police etc)?

Introducing yourself, your role, informing them that you are not a lawyer, and that you are calling from Street Law

Being prepared before you call by knowing why you are calling, speaking confidently, and having any relevant details ready

Creating and initialing a detailed telephone note

All of the above

15.

What is CLASS?

The legal database system used nationally by all CLCS

CLASS performs conflict checks on any new clients

CLASS records client’s details and service information regarding their matter

All of the above

16.

What is the first step on CLASS for a new client?

New intake

Conflict check

Search client

17.

When you complete a CLASS intake or service all fields need to be filled out.

True False

18.

What do you do if you discover a client has a conflict of interest?

Inform the principal solicitor and supervising solicitor immediately

Do nothing

Tell the client there is a conflict and we can’t assist

19.

You have a new Client from one of the legal clinics, what needs to be completed by the end of the day? (click all that apply)

Send the intake file note to your supervisor to sign off on

Create a new electronic file on SharePoint

Ensure Authority to Act and Client Charter are saved in the file

Review note added to the Outlook Calendar

Complete client service on CLASS

20.

You have been asked to draft a letter that will be sent to a client. If Ann-Margaret is going to sign the letter, what letterhead template would you use, and what time would you need the letter checked and signed by so that it will go with the mail for that day?

Ann-Margaret's letterhead template, and by 2:30pm

Anna’s letterhead template and by 3:30pm

The Ann-Margaret's letterhead template and by 4:30pm

The Anna’s letterhead template and by 4pm

21.

When completing a File Note you must make sure you have sighted all headings in the file note. if a section does not apply, you must write what?

22.

Which is the correct naming convention for naming all documents and emails at Street Law?

YYYY.MM.DD_SURNAME, First Name – Name of document

FIRST NAME, surname – Name of Document

SURNAME, First Name – Name of Document DD.MM.YYYY

YYYY.MM.DD_What the Doc is_SURNAME, First Name

23.

Both the supervising solicitor and you need to sign off on File Notes.

True False

24.

If you need to send mail for a matter you have been allocated that day, what must you do?

Ensure the letter is drafted, approved, printed and signed before 2:30pm and given to the administrative staff

Leave it to the last minute

Let administrative staff know early in the day, and then ensure the letter is finalised by 5pm

Approach the Supervising Solicitor at 5pm with the letter for approval